This Privacy Policy applies to the DropOM mobile application (the "App"), developed and operated by Cadrac Labs Pvt. Ltd. This document explains how we collect, use, and protect your personal information in compliance with applicable data protection laws and app store policies.
DropOM ("we", "our", or "us") is a food discovery and booking platform that allows users to browse nearby food items, add items to a cart, and place bookings with local food providers. We are committed to protecting user privacy and maintaining transparency in our data practices.
1. Information We Collect
To operate the DropOM app effectively, we may collect:
Personal Information: Name, email address, and contact details provided during account registration or checkout.
Order & Cart Data: Selected food items, cart details, booking history, and order preferences.
Location Data: Approximate location to display nearby food items and vendors.
Partner Enquiry Data: Name and email address submitted when a user requests to become a partner.
Device & Usage Data: Device type, operating system, and app usage data for performance and improvement.
2. How We Use the Information
We use the collected information to:
Display nearby food items and vendors.
Enable users to add items to the cart and place bookings.
Process and manage orders.
Respond to partner enquiries and raise support tickets.
Improve app performance, security, and user experience.
3. Permissions We Request
DropOM requests only the permissions necessary for core functionality:
Location Access: Used to show nearby food items and vendors.
Internet Access: Required to fetch food listings, process bookings, and submit partner requests.
All permissions are used only after user consent and solely for the intended app functionality.
4. Data Sharing and Disclosure
We do not sell or rent personal data. Information may be shared only:
With food vendors: Order-related details required to fulfill bookings.
With service providers: Such as cloud hosting or support systems under strict confidentiality.
For legal reasons: When required by law or to protect user safety.
5. Data Security and Retention
We use reasonable administrative and technical safeguards to protect user data. Information is retained only as long as necessary to provide services or comply with legal requirements.
6. User Rights
Users may:
Request updates or corrections to their personal information.
Request account deletion through the app settings or by contacting support.
Control app permissions through device settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through the app or other appropriate means.
8. Contact Us
For privacy-related questions or support, contact: